Digital Marketing Solution For Restaurant: 24/7 online chat system
PSB Digital Marketing Agency is a specialist digital marketing restaurant firm that offers a wide range of digital marketing services and programs for restaurants in the GTA region. Our experienced marketing experts team provides end-to-end digital marketing consultants and strategies to ensure our client’s businesses will grow. Besides, our services and programs are from all-in-one POS systems, 360-degree views CRM to 24/7 online chat system. Hence, the customers will have many choices to select to boost their restaurant sales and maintain their customer satisfaction at a high level.
An online Chat system is a great way to keep your customer in digital marketing for restaurant
Customers will never be happy and always get frustrated whenever they have to spend an extended period on hold for a busy phone line. All of them often hang up the phone or leave a voice mail to the restaurant.
Many customers will also never call back. Some of them will choose another restaurant to book an appointment or ask them questions. With this bad experience, the restaurant will lose both of their potential customer and existing customers.
Especially nowadays, every person uses smart devices to search and contact restaurants. Thus, PSB Digital Marketing Agency always suggests that any restaurant needs to invest in the 24/7 online chat system. They should consider it an essential thing to do immediately to maintain their customer’s satisfaction.
Customer’s time is the key in digital marketing for restaurant
Customers do not want to spend much time browsing and finding the “contact us” or “support” page on any restaurant website.
Most customers are looking for instant help and are greeted by an online chat system to assist them immediately. TThis is an essential key for any restaurant’s owner and manager who want to increase their customer response time and pleasure
According to Emarketer: “63% of the customer were expected to return to a website that offers a live chat system.”
24/7 online chat system reduce the response time
Response time has a critical role in customer service, especially in the F&B industry. The customer has so many choices to select to eat.
82% of customers confirm they will come back to the restaurant with an excellent and fast customer service system.
Many of PSB’s client brings up that they lose lots of customers. If the customer has to be put on hold for an extended period by phone.
This is why a 24/7 online chat system becomes a must for any restaurant that wants to enhance its customer experience with the lowest queue time and the need to hire more customer service representatives.
With PSB Digital Marketing Agency’s online chat system, our clients will increase their website conversions by 45%
24/7 online chat system means anytime
Most of the 24/7 online chat systems included chatbots feature. PSB Digital Marketing Agency also had this feature in our online chat system package.
With chatbots in the online chat system, the restaurant can engage with the customer anytime. They don’t need need to hire more customer service representatives. Customers also can get help instantly.
Chatbots also collect all of the customer information, data, and complaints. Thus, the restaurant’s manager can keep track of the problem that customers have without staying in the restaurant the whole day.
24/7 online chat system also for employee
The online chat system benefits not only the restaurant’s customers but also the employee. The restaurant’s manager will benefit the most from this system. Because he/she can easily track, view, and monitor all of the customer’s requests and complaints through this system without communicating with each staff member inside the restaurant.
24/7 online chat system means customer feedback
To be successful in the F&B industry, the restaurant will need to know what their customer wants. And then, they can able to change their menu and services to fit with the customer feedback.
Most of the restaurant only provides a small box. Customers can only leave a comment card to give feedback about the restaurant. It will take a long time for both customers and the restaurant to understand each other.
This is why PSB Digital Marketing Agency’s online chat system will help the customer have real-time customer engagement. Customers do not have to wait for a long period, and the restaurant can also collect feedback from them instantly and find out the best solution.
Looking for more service and help?
With PSB Digital Marketing Agency, you also find different solutions for your business with our multicultural F&B industry experts, insight into the F&B industry and our unique 360-degree CRM program.
Finally, if you find all of the information above is helpful, don’t hesitate to contact and schedule a Virtual Consultation with us!